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Job ID6676BR
Job TitleLearning and Development Advisor
Position TypePermanent
Business BrandMultiple Brands
DepartmentPeople
LocationBradford
SalaryUp to £30,000 plus Bonus of upto 7%, Pension & Onsite Gym
About Us
At Provident, We Drive, We Engage, We Connect '“ Together We Make Life Better

LinkedIn Apply '“ You can apply for this role using your LinkedIn profile.


Provident Financial Group is a FTSE100 company that is made up of Provident, glo, Satsuma Loans and Vanquis Bank. We are the UKs leading suppliers of personal credit products to customers who might have trouble obtaining credit elsewhere. We're the friendly face of finance and loans, and we're proud of the foundations we have built for over 130 years, by making millions of lives better by looking after them where others might not. In a clear, honest and responsible way.

We might have been established since 1880, but we are a rapidly expanding and changing business and over the past 2 years, we have seen a transformation through digitalisation, rapid growth, new business launches and acquisitions. Our heritage, understanding and proven performance all give us real confidence as we enter our next chapter.

We want to grow our company and stand out from the crowd

How do we do this?

With the right people joining us on our journey. All you need to bring are the same qualities that have served us so well since 1880: honesty, trust, understanding, a strong work ethic and ambition to match.

We are committed to providing fantastic opportunities for your development and the freedom to voice your ideas and see processes, plans and strategies being formed and implemented from them.

We are very excited about our future and the roadmap ahead of us.

Interested? Read on
About the Role

We are looking for a Learning & Development Advisor to support the design and delivery for the training we provide within our growing contact centres here at Provident and Head Office. Working as part of an ambitious and innovative team, you will aim to design and deliver comprehensive call centre inductions, workshops and programmes across all brands within head office to improve internal talent and increase the knowledge and skills of our customer facing call operators.

Working in an FCA regulated environment, you will be working as part of a team where you are hands on with the design, delivery and coordination across all contact centre training. Providing reports that indicate or validate a return on expectations; including individual feedback reports on new starters. You will be hands on with training our people and be an ambassador for the development of our people. Day to day you will be constantly be in communication with stakeholders who are our subject matter experts around the business, working effectively to develop our contact centre service offering which remains vital.

Skills and Experience
We are looking for someone who will thrive in a fast paced and challenging FCA regulated environment; along with having a wealth of Learning & Development experience, including competency framework alignment. Previous awareness of carrying out training and design within a contact centre is preferred as this role plays a key focus within the mentioned business areas.

Ultimately excellent communication skills, attention to detail, being articulate and extremely passionate is essential along with having up to date knowledge of contemporary development models along with experience of coaching preferably up to and including first line management levels.

Equality, Diversity & Inclusion (EDI)

Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard (NES). The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.

Updated21-04-2017