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Job ID6693BR
Job TitleService Support Technician
Position TypePermanent
Business BrandMultiple Brands
DepartmentIT Support
LocationBradford
Salary£26,000 + Bonus + Pension & onsite gym
About Us

At Provident, We Drive, We Engage, We Connect '“ Together We Make Life Better

Provident Financial Group is a FTSE100 company that is made up of Provident, Satsuma Loans and Vanquis Bank. We are the UKs leading suppliers of personal credit products to customers who might have trouble obtaining credit elsewhere. We're the friendly face of finance and loans, and we're proud of the foundations we have built for over 130 years, by making millions of lives better by looking after them where others might not. In a clear, honest and responsible way.

We might have been established since 1880, but we are a rapidly expanding and changing business and over the past 2 years, we have seen a transformation through digitalisation, rapid growth, new business launches and acquisitions. Our heritage, understanding and proven performance all give us real confidence as we enter our next chapter.

We want to grow our company and stand out from the crowd...

How do we do this?


With the right people joining us on our journey. All you need to bring are the same qualities that have served us so well since 1880: honesty, trust, understanding, a strong work ethic and ambition to match.

We are committed to providing fantastic opportunities for your development and the freedom to voice your ideas and see processes, plans and strategies being formed and implemented from them.

We are very excited about our future and the roadmap ahead of us.

Interested? Read on

About the Role

An exciting opportunity has arisen for a Senior Service Support Technician at our head office in Bradford where you will act as a second level contact for all IT Service related issues and provide IT Service Support to all business users by ensuring all logged incidents, service requests, problems, and changes in the Service Management Tool are resolved.

*Please note the successful candidate will be required to work an alternating shift pattern of 7 '“ 3 Monday to Friday and the following week 12 '“ 8 Monday/Tuesday/Wednesday, and 10 - 6 Thursday & Friday. You will be entitled to a shift allowance (15% of basic salary) when working 7 - 3 and 12 - 8 *

Key duties will include Incident, SR, Change and PR investigation and resolution in line with SLA and relevant policies. Contributing to the development and maintenance of scripts within the Service Support team and ensuring all key systems are backed up in line with policy. You will be involved in User Access Management which will include creating standard Continuous Business Need reports and ensuring any outcomes are captured and dealt with in line with policy as well as account setups and ongoing maintenance.

Other tasks will include monitoring key systems to ensure that data delivery is not impacted and escalated as appropriate. The successful candidate will attend project meetings and be a stakeholder for the team driving projects to BAU as well as playing an active role in mentoring, coaching and developing other Service Support Technicians.

Skills and Experience
The successful candidate will have experience of Active Directory, Windows Server Systems 2003/2008/2012, Office 365, Networking, Windows 7, and working knowledge of SQL.
You will have excellent communication skills both written and oral, a proactive approach to problem resolution, a strong aptitude to meet deadlines, and be prepared to work off site and undertake extended hours as required.

An MCSA qualification (or studying towards), A level in Maths, 4 GCSE’S (including English) at grade B or above are also essential.

Equity, Diversity & Inclusion (EDI)
Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard (NES). The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders In this field.

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Updated17-03-2017