We've been finding a better way for over 130 years.
Now it's your turn'¦
Part of a FTSE 100 financial group who've been in Bradford since 1880, we exist to help people when others won't. We're a trusted and ethical lender '“ lending to our customers face to face, and making sure the loans we offer are manageable, understandable, and exactly right for them. It's this personal, responsible approach that really makes us different. And, joining our Service Support team, you'll be a big part of this.
Duties of the role will include providing second line level support for all incoming IT Service related issues as part of a team of technicians in adherence with strict Service Level Agreements (SLA's). You will take accountability for technical and support tasks, work reactively and in a proactive frame of mind, following agreed Departmental ITIL processes comprising of Incident, Change, Problem and Release Management. You will engage and maintain effective root cause analysis for appropriate incident and problem cases, document recommendations and solutions, prioritise different types of incidents and service impacting faults, and actively record, report and raise incidents and problem tickets where applicable when issues and faults arise.
The successful candidate will have Second Line support skills in Access Management and a solid working understanding of the following technologies:
- Office 365
- CRM Dynamics
- Windows desktop operating systems
- Windows Server - 2003/2008/2012
- Working knowledge of PowerShell
- Microsoft Exchange - 2003/2010
- Active Directory and associated services - TCP/IP, DNS, DHCP, Group Policy
- Backups & anti-virus
- Knowledge of Remedy Sales Force would be useful
You will have excellent communication skills both written and oral, experience of root cause fault analysis and problem management, a grounding in understanding business customers and delivering quality in incident handling with a strong discipline for the creation of technical and process documentation.
The satisfaction of working for a successful and ethical business who are here to help people is a big benefit of joining us, but itâ€™s not the only one. Weâ€™ll invest in your development â€“ giving you the support and training to become better and better at your job. We take the work/life balance seriously, with plenty of flexible working options. And, working in a bright and refreshingly relaxed environment, youâ€™ll find your opinions are valued and listened to.