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Job ID7528BR
Job TitleCustomer Service Advisor
Position TypePermanent
Business BrandSatsuma
DepartmentContact Centre
Salary15,800 - 18,000
About Us
At Provident, We Drive, We Engage, We Connect, Together We Make Life Better

Satsuma Loans is part of Provident Financial Group, a FTSE100 established in 1880. We are a rapidly expanding and changing business and over the past 2 years, we have seen a transformation through digitalisation and rapid growth.

Launched in 2013, Satsuma Loans is an online product that is simple and convenient, we know customers don't always want to borrow large sums of money, so we only issue small loans, with flexible repayment structures which are paid in manageable segments. This is supported by the values, customer service and straightforwardness that have always been at the heart of Provident Financial Group. We responsibly lend what customers can afford to repay and we look after our customers every step of the way.

We want to grow our company and stand out from the crowd'¦

How do we do this?

With the right people joining us on our journey. All you need to bring are the same qualities that have served us so well since 1880: honesty, trust, understanding, a strong work ethic and ambition to match.

We are committed to providing fantastic opportunities for your development, and by working in this entrepreneurial environment you have the freedom to voice your ideas and see processes, plans and strategies being formed and implemented from them.

We are very excited about our digital future and the roadmap ahead of us.

Interested? Read on
About the Role

We're hiring!

Do you want to work in a fun & fast paced environment?

Do you enjoy customer service and have experience in dealing with customers?

Do you want to work for a growing business with lots of exciting plans?

If so, we have the job for you...

We are recruiting Contact Centre Operators to join our Satsuma call centre in Bradford to start in August. Whether you have experience in retail, customer services or you are already a call centre expert we want to hear from you!

Working a vibrant call centre you will be the first point of contact for our Satsuma customers answering inbound calls taking loan applications or answering general customer enquiries.

What we can offer you:

  • £1000 annual company bonus
  • Career Progression opportunities
  • An onsite restaurant and a pre-order and delivery service.
  • 25 days holiday per annum
  • A competitive salary depending on your experience
  • Lots of exciting incentives & a fun working environment

Our call centre is open Monday to Friday 8 am-8-pm and a Saturday 8.30-5pm, you must be available and flexible between these hours as you will work 37.5 hours on a shift pattern on a rota basis.

Skills and Experience
We are looking for positive, motivated people to join our great team.

You do not have to have call centre experience as we have an excellent training programme to get you up to speed with things, but you do need to have the drive and motivation to learn. We always provide the best experience to our customers therefore great customer service and communication skills are essential here at Satsuma.

The salary for this role is £15,800 - £18,000 per annum depending on experience. In order to achieve a salary offer at the higher end of the band, candidates will need to possess the following experience –
  • Experience of working towards sales targets and initiative deadlines
  • Experienced in a busy customer service inbound / outbound role
  • Experience or knowledge of web chat would be desirable
Please note we are looking for successful candidates to start with us on 14th August.

Equality, Diversity & Inclusion (EDI)

Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard (NES). The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.