Provident Home Credit would like to meet you!
Our Customer Experience Managers are the face of Provident, visiting customers in their homes for scheduled appointments '“ issuing loans, and collecting regular repayments. You will be managing a book of existing customers, while growing this through new business.
You'll be meeting new people on a daily basis, and your day-to-day will involve carrying out Income & Expenditure assessments with customers in their homes, maintaining regular customer contact over the phone and face to face, and providing excellent customer service every step of the way. You will be responsible for collecting loan repayments so you will need to comfortable handling cash and visiting customers in their homes. The reward (alongside our excellent salary and benefits) is working with our customers to provide a helping hand when others don't.
You will be travelling around your assigned area visiting customers '“ so no two days are likely to be the same. This is an ideal opportunity for people with a passion for customer service who are looking to break away from the office and onto the road.
We have a great in-house training team who provide full training when you start, and you'll also have the advice and support of your Area Manager. We will make sure you have all the knowledge and training you'll need to succeed.
To best reach our customers, youâ€™ll work around 20 hours per week as required by the Area Manager. The number of hours per week, and when these hours are worked can be agreed with the Area Manager depending on your availability, and the business needs. As youâ€™d be working with various systems and applications, weâ€™re looking for people who are IT literate with a good standard of maths and English. Full UK driving licence is essential.
If you are looking for a new challenge, and you feel that Provident Home Credit could be the place for you to grow â€“ apply today. We have successful Customer Experience Managers who have come from a range of industries, so previous experience in a similar role is not required.
Provident Financial Group is made up of Provident Personal Credit Limited, Cheque Exchange Limited and Vanquis Bank. We are the UKâ€™s leading suppliers of personal credit products to customers who might have difficulty obtaining credit elsewhere. We're the friendly face of finance and loans, and we're proud of the relationships we have built for over 130 years, making millions of lives better by looking after them where others might not and doing so in a clear, honest and responsible way.
We Drive, We Engage, We Connect: Together We Make Life Better
Please note that successful applicants will be required to pass a credit check, DBS check and three years employment referencing