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Job ID8041BR
Job TitleInfrastructure Operations Team Leader
Position TypePermanent
DepartmentIT Support
Work LocationBradford
About the Role

An exciting opportunity has arisen for an IT Operations Delivery Infrastructure Team Leader at our head office in Bradford. You will be tasked with managing and maintaining core Server and infrastructure systems critical to the running of the Provident core business and customers.

This is a hands-on role which will require you to split your time 50/50 between the People Management responsibilities for the team and also performing technical work across the Infrastructure Estate.

Duties of the role will include managing the workload of the team (currently 10 direct reports), resourcing, and ongoing performance management of individual staff with support from the Infrastructure Operations Manager. Running the regular 1-2-1 and Team Meetings to embed a smooth Operating Rhythm within the team.

Technically you will be delivering solutions to core service and platform incidents, provide a 3rd line level of support to core services and maintenance of mission critical infrastructure. Taking accountability for technical and support tasks, work reactively and in a proactive frame of mind, follow agreed Departmental ITIL processes (including effective Incident, Change, Problem and Transition Management). Implementing Service Improvement Plans across the estate to drive up the levels of service we deliver to our customers.

Skills and Experience
The successful candidate will have previous experience in an IT Leadership position, and ideally will have experience in what we consider the core People Management skills such as Coaching, Mentoring, Performance Management, Objectives and Appraisals, Staff Development, etc.

From a technical perspective you should have third line support skills across a number of our technical disciplines: -

  • Microsoft Windows Server (2008 R2 / 2012 R2 / 2016)
  • Linux Server (RHEL v6 / 7)
  • Active Directory
  • Group Policy
  • VMWare ESXi v5 & v6 and associated management tools
  • Microsoft Systems Centre (SCOM, SCCM, SCDPM)
  • Storage Management Experience (ideally Hitachi HDS presented via NAS)
  • Managed File Transfer (ideally MoveIT)
  • Distributed File Systems (DFS)

You will have experience of root cause fault analysis and problem management on Microsoft services based infrastructure, a grounding in understanding business customer’s and delivering quality in incident handling, root cause analysis, and a strong discipline for the creation of technical and process documentation.


The satisfaction of working for a successful and ethical business who are here to help people is a big benefit of joining us, but it’s not the only one. We’ll invest in your development – giving you the support and training to become better and better at your job. We take the work/life balance seriously, with plenty of flexible working options. And, working in a bright and refreshingly relaxed environment, you’ll find your opinions are valued and listened to.

On top of all this, we’ll give you a package including pension and bonus schemes, and a whole range of other benefits besides.