Part of a FTSE250 financial group who have been in Bradford since 1880, we exist to help people when others won't. We're a trusted and ethical lender '“ lending to our customers face to face, and making sure the loans we offer are manageable, understandable, and exactly right for them. It's this personal, responsible approach that really makes us different.
To take responsibility for managing the changes to the IT business services infrastructure to minimize risk and eliminating disruption to the business arising from change implementation.
- Change Management Process
Monitor and manage the change management requests from inception through to closure.
Agree, co-ordinate and ensure appropriate communication updates go out against agreed timescales.
Improving the change management process lifecycle in line with change best practice.
Manage the Change Management Process Working Group.
Promote best practice
Act as a point of contact for all change requests
Manage the Service Improvement Plan for Change
Escalate to change requesters, assessors and approvers as and when needed, to ensure that the change process is not delayed. Act as a point of contact for all change requests
Provide regular management information and produce and annotate reports. Identify, create and report on Trends, propose a criteria of reporting against
Change Advisory Board (CAB)
Provide the relevant information for facilitating CABs, chair scheduled/ad-hoc CABs or eCABs.
Produce the forward schedule of change
Service Catalogue and Service Continuity
Manage the Service catalogue
Deputise for the IT Service Continuity Manager
Manage Work Placement students and their workload
Experience and Capability
Understanding of Change management tools/ techniques.
Understanding of configuration management tools/ techniques.
Understanding of technical infrastructures.
Ability to communicate with personnel at all levels of the business.
Good understanding of Excel
Good understanding of Crystal Reports
- ITIL Foundation
- ITIL Intermediate qualifications
- ITIL Expert