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Job ID8219BR
Job TitleCustomer Experience Manager - Hackney
Position TypePermanent
Work LocationN/A
About the Role

As a customer experience manager (CEM) you will be the front face of our operation visiting people in their own homes collecting loan repayments and re-issuing loan amounts.

We are looking for someone with excellent interpersonal and communications skills, who is reliable and dependable with a good levels of personal organization. You will be able to demonstrate sensible attitudes to personal finances and have the ability to work in a standardised way.
It is essential you have a full UK driving license and access to your own car to be able to apply for this role. You will be given the latest technology to work with to enable you to do your job to the best of your ability and set you up for success.

Although you will be joining a great team, it is also essential that you have the ability to work alone

Skills and Experience
We will provide a full 5 day training program for this role which may require you to stay away from your home location.
Benefits include 25 days holiday increasing to 28 after 5 full years’ service, NEST pension, life assurance, discretionary, non-contractual bonus. SAYE and BAYE schemes also available after 6 months service.

Equality, Diversity & Inclusion (EDI)

Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard (NES). The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.