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Job ID8237BR
Job TitleComplaint Handler
Position TypePermanent
Business BrandMultiple Brands
DepartmentContact Centre
LocationBradford
Salary£21,000 - £24,000 per annum
About Us
Provident are growing - could we be a good match?

We are part of Provident Financial Group, a FTSE250 organisation who have been based in Bradford since 1880. We exist to help people when others won't, and we're growing our successful complaint handling team. So successful in fact, that we won the 2017 UK Complaint Handling Awards for the finance and insurance category!

We take complaint handling seriously here, making sure that we re-build effective relationships with our customers. So we can continue to do this we're looking for experienced Complaints Handlers to join us on a permanent basis. Our complaints handlers are responsible for dealing with complaints in an FCA regulated environment - so experience in financial services is desirable.

Interested in joining our award winning team?

About the Role

This isn't a complaints handling team that works from scripts and templates, so we are seeking people who can think outside the box to solve problems and use their initiative to come to a fair and reasoned conclusion for our customers. In short, experienced Complaint Handlers who can demonstrate their ability to:

  • Take ownership of complaints (cradle to grave), ensuring a fair and reasonable outcome
  • Translate complex pieces of information into clear and succinct customer communication
  • Write bespoke resolution letters, not relying on templates
  • Have a passion for outstanding customer service, always looking through the eyes of the customer
  • Thrive in a fast paced complaints team


Provident Financial Group offer a modern working environment, with great on-site facilities including:

  • Nuffield Health gym
  • Subsidised restaurant
  • Break areas with a pool table, TV and Xbox
  • Benefits including discounted travel, 25 days annual leave and SAYE & BAYE schemes
Skills and Experience
Due to the nature of this role, we are exclusively looking for applicants with complaints handling experience. If you haven't got complaints handling experience just yet, but would still like to join us - visit Provident's careers page for details of our other vacancies.

If we sound like we'd be a good fit, please apply today!

Successful applicants will pass three years referencing, a credit & fraud check, and a criminal records check.

Complaints Handler - Financial Services - Complaint Handler - FCA - Home Credit - Jobs in Bradford

Work Location: Bradford City Centre, BD1 2ST
Starting Salary: £21,000 per annum
Hours of work: 37.5 hours per week. The contracted hours for this position are 8am - 8pm Monday to Sunday. Currently the shifts operated are between 8 - 6 Monday to Friday, however this is subject to change.
Updated09-07-2018