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Job ID8976BR
Job TitleIT Service Desk Analyst
Position TypePermanent
Business BrandMultiple Brands
DepartmentIT Support
Salary£17,000 +Bonus +Pension +Onsite Gym
About Us
Part of a FTSE250 financial group who have been in Bradford since 1880, we exist to help people when others will not. We are a trusted and ethical lender, lending to our customers face to face and making sure the loans we offer are manageable, understandable and exactly right for them. It is this personal, responsible approach that really makes us different.
About the Role
About the role:

An exciting opportunity has arisen for an IT Service Desk Analyst to join the existing team (Please note this role is a full-time position with a 37.5 hour working week Monday to Friday between the hours of 8am-8pm. Please note on occasions you may be asked to work outside of your normal shift patterns or working hours to meet business needs)

You will be responsible for providing first line support for all incidents and requests logged by users both in head office and in the field. Acting as a single point of contact for all users of IT, this may involve fixing a technical fault, fulfilling a service request or answering a query - anything to allow the users to return to normal working.

Other tasks will include ownership of calls logged & relationships with key business areas, Identification of Problems from repeat Incidents and internal escalation, contributing to the development and maintenance of scripts with the Service Management tool, and playing an active role in mentoring, coaching and developing other Service Desk analysts.
Skills and Experience
About You

The successful candidate will ideally have experience of working as a 1st Line Support / Service Desk Analyst and/or at least one relevant IT qualification. It would be ideal if you had experience in Windows XP/Windows 10, Office 2007/2010/2013, basic networking, and Office 365.

Candidates with a background in customer services who have a good understanding of IT and are looking to increase their knowledge in this area will also be considered.
You will need to demonstrate strong written and verbal communication skills, customer service skills, be organised and proactive, have the ability to solve problems and work in a team and communicate effectively, and have a key interest in IT Technology. In return we offer a fantastic competitive salary and career development opportunities.

The Benefits

The satisfaction of working for a successful and ethical business who are here to help people is a big benefit of joining us, but it’s not the only one. We’ll invest in your development – giving you the support and training to become better and better at your job. We take the work/life balance seriously, with plenty of flexible working options. And, working in a bright and refreshingly relaxed environment, you’ll find your opinions are valued and listened to.

On top of all this, we’ll give you a package including pension and bonus schemes, and a whole range of other benefits besides.