• Facebook
  • Twitter
  • LinkedIn
  • Pinterest
  • YouTube
Job ID8986BR
Job TitleOperational Trainer - Wolverhampton
Position TypePermanent
LocationSouth West
Salary£28,000 - £30,000
About Us
At Provident, We Drive, We Engage, We Connect Together We Make Life Better

Provident Financial Group is made up of Provident Personal Credit Limited, Cheque Exchange Limited and Vanquis Bank. We are the UK's leading suppliers of personal credit products to customers who might have difficulty obtaining credit elsewhere. We're the friendly face of finance and loans, and we're proud of the relationships we have built for over 130 years, making millions of lives better by looking after them where others might not and doing so in a clear, honest and responsible way.
We might have been around since 1880, but we are a rapidly expanding and changing business and over the past 2 years, we have seen a huge transformation of our business through digitalisation, new business launches and acquisitions. Our heritage, understanding and proven performance all give us real confidence as we enter the next chapter of our development.
We want to grow our company and stand out from the crowd.

How do we do this?

With the right people joining us on our journey. All you need to possess are the same personal qualities that have served us so well since 1880: honesty, trustworthiness, understanding, a strong work ethic and the ambition to match.
We are committed to providing fantastic opportunities for your development and we are very excited about our future and the challenges ahead of us.

Interested? Read on

About the Role
Here at Provident we have a new and exciting opportunity as an Operational Trainer. In this role you will deliver, maintain and evaluate bespoke training programmes in line with business objectives for Field Colleagues. Your key responsibilities will be to manage and maintain the regional training hub to the required standards set out by the L&D function, this includes the ordering and setup of on-boarding programmes, equipment, training material and administration of stock as well as managing and maintain MI of the regional training hub in line with business process. This includes the logging of attendance, course evaluation and learners results on the Learning Management System.
Skills & Experience
  • Demonstrating capability and commitment in the implementation and delivery of training programmes to assist in the building of a blended learning portfolio as well as research new techniques, maintaining regulatory compliance of all training materials as well as been able to partner with key stakeholders and subject matter experts to meet training requirements.
  • Supporting the development of specialised eLearning and training content utilising new technologies to enhance stakeholder knowledge
  • Effectively communicating with the L&D Centre of Expertise to provide feedback on agreed timelines and deadlines identifying any gaps in the learning programmes using accepted education principles and track new training methodology and techniques to support a changing business.
  • You will provide quality management Information to support and evidence FCA requirements as required as well as assisting colleagues in the development and maintenance of the required skill sets to improve against performance objectives, carrying out regular training needs analysis to identify skills or knowledge gaps required to support the business.
  • Working as part of a national team to ensure effective coverage across the UK & ROI, at times this may require you to cover another regional training hub for annual leave and absenteeism cover.
  • Requiring you to deliver training and support at times outside of normal working hours during periods of high demand.
  • If will be required for you to attend internal and external training courses and events to develop service requirements in a technical.
Skills and Experience
Experience and Capability

We require experience of working in a multi-site customer service environment with proven ability to complete full training cycle from identification through to evaluation. You would have sound knowledge of learning management systems and web delivery tools and be able to demonstrate a methodical, logical and intelligent approach to problem resolution. It is essential that you are fully MS Office 365 proficient with proven organisational skills capable of handling multiple assignments and capable of working remotely under minimal supervision during and outside normal working hours

It would be beneficial if you are able to demonstrate excellent attention to detail communicating effectively and assertively with all levels of the business as well demonstrate commitment to continual service improvement. Understanding the requirements of a FCA regulated business and Fully Adobe Suite proficient with experience of running remote training locations.

Studying for a professional qualification preferably CIPD