• Facebook
  • Twitter
  • LinkedIn
  • Pinterest
  • YouTube
Job ID9021BR
Job TitleIT Service Continuity Analyst
Position TypePermanent
Business BrandMultiple Brands
DepartmentIT Support
SalaryUp to £35,000 +Bonus +Pension +Onsite Gym
About Us
About Us

Established in 1880, PFG is one of the UK's leading suppliers of personal credit products to the non-standard lending market. We are a FTSE 250 company that provides a portfolio of products designed to meet the particular needs of those who want credit products, however are unable to obtain them through mainstream products and services. The group is made up of Provident Home Credit, Satsuma Loans, Vanquis Bank and Moneybarn.

Why Provident?

Provident is currently undergoing large transformational change within the Consumer Credit section of the business. Now is an exciting time to be part of the Tech & Change function as we mould the future of the business and more importantly how we continue to keep our customers at the heart of everything we do.

We are very excited about our future and the road map ahead of us.
About the Role
About the Role

To take responsibility for managing the IT Service Continuity (ITSC) service and minimise risk and eliminating disruption to the business. The role will work closely with the Risk function to ensure ITSC arrangements are suitable to meet business needs. The role will involve the creation and maintenance of ITSC plans and the management of risk and compliance.
Key Responsibilities

IT Service Continuity Process
  • Develop the overarching IT Service Continuity strategy with supporting policies, processes and procedures.
  • Coordinate the development, maintenance and testing of IT Service Continuity processes.
  • Regular review of policy and process to ensure continued business relevance.
  • Maintain the ITSCM catalogue.
  • Presentations back to the business, IT and other stakeholders on ITSCM strategy.
  • Maintain the ITSCM CSI plan.
  • Analyse IT infrastructure to identify system and application weaknesses.
  • Maintain records of servers/system/applications.
  • Identify and make recommendations on improving our IT service recovery capability.
  • Liaise with IT colleagues on IT service continuity technical issues.
  • Ensure service continuity is considered and integrated as part of service transition activity for all new projects.
  • Collaborate closely with stakeholders, ensuring a robust approach to ITSC has been identified as a priority for the business.
  • Work across a wide range of technologies and business processes.
  • Escalate to IT Governance and Audit Manager as and when needed, to ensure ITSC process is not delayed.
  • Act as a point of contact for all ITSC requests.
  • Provide regular management information, produce and annotate reports.
  • Identify, create and report on trends.
  • Propose criteria of reporting against and definition of monthly KPI's.
Business Continuity
  • Ensure the ITSC process dovetails with Business Continuity requirements, highlighting any gaps and raising risks accordingly.
  • Support the Business Continuity Work Area Recovery test.
Service Transition
  • Ensure the ITSC process integrates into Service Transition process.
  • ITSC requirements are included in project deliverables and tested accordingly.
Skills and Experience
About You

Essential Skills and Experience
  • Understanding of ITSC management tools/techniques.
  • Understanding of Service Transition principles.
  • Understanding of Business Continuity principles.
  • Understanding of configuration management tools/techniques.
  • Understanding of technical infrastructures.
  • Ability to communicate with personnel at all levels of the business.
  • Experience of risk, audit and governance and their associated controls.
  • Stakeholder management.
  • Good understanding of Excel

  • ITIL Foundation
  • ITIL Intermediate qualifications
  • Business Continuity Good Practice Guide

The Benefits

The satisfaction of working for a successful and ethical business who are here to help people is a big benefit of joining us, but it is not the only one. We will invest in your development, giving you the support and training to become better and better at your job. We take the work/life balance seriously, with plenty of flexible working options. Working in a bright and refreshingly relaxed environment, you will find your opinions are valued and listened to.

On top of all this, we will give you a package including:
  • 25 days annual leave increasing with service.
  • Up to 7% annual profit bonus.
  • Onsite Gym - Provident have joined with Nuffield Health. Weekly classes are held throughout the day and pre 09:00 and post 17:00, you can attend anything from Spinning to Pilates to Boxercise. There is also an onsite Physio who members can schedule appointments with.
Plus pension and a whole range of other benefits besides.

Equality, Diversity & Inclusion EDI

Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard NES. The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.