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Job ID9133BR
Job TitleApplication Support Analyst
Position TypePermanent
Business BrandSatsuma
DepartmentIT Support
Salary£23,000 +Bonus +Pension +Onsite Gym
About Us
About Us

Established in 1880, PFG is one of the UK's leading suppliers of personal credit products to the non-standard lending market. We are a FTSE 250 company that provides a portfolio of products designed to meet the particular needs of those who want credit products, however are unable to obtain them through mainstream products and services. The group is made up of Provident Home Credit, Satsuma Loans, Vanquis Bank and Moneybarn.

Why Provident?

Provident is currently undergoing large transformational change within the Consumer Credit section of the business. Now is an exciting time to be part of the Tech & Change function as we mould the future of the business and more importantly how we continue to keep our customers at the heart of everything we do.

We are very excited about our future and the road map ahead of us.
About the Role
About the Role
This is a fantastic opportunity for an IT Support Analyst with SQL knowledge to progress their career and gain experience of working with Cloud Technology. This role will consist of the following areas of responsibility:

Incident Management
  • Own and resolve incidents and service requests for all the supported applications that come into the team queue.

Change Management
  • Own, manage and implement changes to the supported applications.

Release Management
  • Manage and deploy releases from the development environments into the live ones.

Service Improvement
  • Develop, document and maintain support processes and procedures.
  • Share knowledge and actively update the knowledge base.
  • Regularly request positive and negative feedback.
  • Implement and embrace new processes as defined by Governance.
  • Continually improve and build personal customer service ethos.

Personal Career, Performance and Development Activities
  • Monthly 1 to 1 meetings with line manager.
  • Quarterly reviews of performance against objectives set.
  • Attend Year end appraisal.
  • Identifying suitable training/coaching opportunities for self to help fulfil personal development plans.
Skills and Experience
About You

Essential Skills and Experience
  • SQL knowledge (Stored Procedures, SQL Scripting)
  • Experience of incident, problem, change and release processes (ITIL).
  • Experience of working within an IT service support environment.
  • Supporting software applications.
  • Experience of Application Monitoring / System Performance Monitoring (SCOM / Splunk/ New Relic.)
  • A background in system integration, configuration and maintenance is highly preferable.
  • Experience in Cloud technology (Microsoft Azure).

  • ITIL Foundation
  • SQL Scripting
  • Degree in an IT related subject
  • ITIL Practitioner in one or all - (Problem, change, release).
  • Knowledge in any of the following areas IIS, C#, Java, Xamarin, Powershell, SSIS and SSRS

The Benefits

The satisfaction of working for a successful and ethical business who are here to help people is a big benefit of joining us, but it is not the only one. We will invest in your development, giving you the support and training to become better and better at your job. We take the work/life balance seriously, with plenty of flexible working options. Working in a bright and refreshingly relaxed environment, you will find your opinions are valued and listened to.

On top of all this, we will give you a package including:

15% (of salary) Shift Allowance (once probation is passed.)
25 days annual leave increasing with service.
Up to 7% annual profit bonus.
Plus pension and a whole range of other benefits besides.

Equality, Diversity & Inclusion EDI

Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard NES. The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.