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Job ID9279BR
Job TitleIT Change Management Analyst
Position TypePermanent
Business BrandMultiple Brands
DepartmentIT Support
SalaryUp to £27,500 +Bonus +Pension +Onsite Gym
About Us
About Us

Established in 1880, PFG is one of the UK's leading suppliers of personal credit products to the non-standard lending market. We are a FTSE 250 company that provide a portfolio of products designed to meet the particular needs of those who want credit products, however are unable to obtain them through mainstream products and services. The group is made up of Provident Home Credit, Satsuma Loans, Vanquis Bank, Cheque Exchange and Moneybarn.

Why Provident?

Provident is currently undergoing significant transformational change within the Consumer Credit section of the business. Now is an exciting time to be part of the Tech & Change function as we shape the future of the business and more importantly how we continue to keep our customers at the heart of everything we do.

We are very excited about our future and the road map ahead of us.
About the Role
About the Role

This role is a fantastic opportunity to enhance your IT Service Management expertise and progress on to a management position.

Key Responsibilities
  • Provide guidance around Change Management Process where appropriate.
  • Improving the change management process lifecycle in line with change best practice, own the Change Management Process & Policy.
  • Be a key stakeholder and deputise for the Chair and manage the Change Management Process Working Group, ensuring Service/Process Improvements are captured and delivered to agreed time scales.
  • Promote Change Management best practice.
  • Act as a point of contact for all change requests (Standard, Normal, Emergency) and provide guidance on progressing changes as and when required.
  • Ensure Projects follow Change Management Process for New Service Deployments and Releases.
  • Act as a point of contact for all change requests.
  • Ensure FSC is produced to highlight change conflicts (BAU & Project Delivery).
  • Identify where multiple releases/changes could cause service impact and outages.
  • Provide the relevant information for facilitating CABs, chair scheduled/ad-hoc CABs or eCABs.
Skills and Experience
About You

Essential Skills and Experience
  • Understanding of Change management tools/techniques
  • Understanding of configuration management tools/techniques
  • Understanding of technical infrastructures.
  • Ability to communicate with personnel at all levels of the business.
  • Good understanding of Excel, Crystal Reports or Remedyforce.

  • ITIL Foundation.
  • ITIL Intermediate qualifications.
  • ITIL Expert.
The Benefits

The satisfaction of working for a successful and ethical business who are here to help people is a big benefit of joining us, but it is not the only one. We will invest in your development, giving you the support and training to become better and better at your job. We take the work/life balance seriously, with plenty of flexible working options. Working in a bright and refreshingly relaxed environment, you will find your opinions are valued and listened to.

On top of all this, we will give you a package including:
  • 25 days annual leave increasing with service.
  • Up to 7% annual profit bonus.
  • Onsite subsidised restaurant.
  • Onsite Gym - Provident have joined with Nuffield Health. Weekly classes are held throughout the day and pre 09:00 and post 17:00, you can attend anything from Spinning to Pilates to Boxercise.
Plus pension and a whole range of other benefits besides.

Equality, Diversity & Inclusion EDI

Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard NES. The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.