Opportunities in our Head Office
Our new, purpose-built Head Office in Bradford is the hub of Provident Financial, the heart of our brands and the powerhouse that drives our business. It’s a bright, airy and fast-paced place to work, where hundreds of people put everything they’ve got into a wide range of roles, but all with one aim: to make life better.
There are four teams here, working in synergy. The Product team works to make our range of products ever more innovative, relevant and attractive for today’s customers. The Marketing team works across all marketing channels to put our products in front of potential customers and encourage them to join us. At the same time, Market Insight provides strong analytical support on strategic and regulatory issues to our Consumer Credit businesses, whilst Market Research designs, manages and often conducts the research projects that inform the agendas for the businesses.
The kinds of people who do this vital work understand the financial services industry and the regulatory frameworks in which we operate. They are open to challenge and willing to challenge others; they have a real passion for creating strategies that will intrigue, persuade and delight our customers; they are analytically minded, but know how to turn analysis into strong actions; and they are all committed to developing our businesses, as well as themselves and ensuring that the customer is at the heart of everything we do. And all in an environment that’s fast paced, ever changing and endlessly exciting.
Day-to-day, they are involved in the recruitment of agents and field operations management, keeping our key roles filled and supporting with interviews and the collation of accurate management information. They do this by working closely with our central resourcing team; they are our front line, working directly with our internal customers. Experts in Colleague Relations, they give advice, guidance and support on all disciplinary, grievance and general ER issues.
To keep our workforce well trained, they also work closely with our central development teams to analyse training needs, design training materials and deliver workshops to our operations teams. We have an e-learning platform, the vehicle for our legislative training, that all our colleagues and self-employed agents have to complete annually – the team works hard to ensure this is done to keep us in line with FCA requirements and make sure everyone has the knowledge to effectively do their job.
Another key area is talent management: Field People work with the operations teams to do regular Performance Reviews and map great behaviours and performance against our Success Factors and KPIs. They identify top talent and make sure we train and develop them to reach their full potential by creating robust manpower plans and opportunities.