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Job ID10075BR
Job TitleIT Network Operations Specialist
Position TypePermanent
Business BrandMultiple Brands
DepartmentIT Support
SalaryUp to £40,000 +Bonus +Benefits +Onsite Gym
About Us
About Us

Established in 1880, PFG is one of the UK's leading suppliers of personal credit products to the non-standard lending market. We are a FTSE 250 company that provide a portfolio of credit products designed to meet the particular needs of those who are not well serviced by mainstream lenders. The Provident Financial Group is made up of Provident Home Credit, Satsuma Loans, Vanquis Bank, Cheque Exchange and Moneybarn.
About the Role
About the Role

In this role you will support activity across the Provident network estate and produce designs and deployment of technology projects and the transition into the Network team. This is a fantastic opportunity to be part of a newly formed team and really make your mark.

Key Responsibilities
  • Manage and maintain core Networks and supported infrastructure systems and services critical to the running of the Provident core business and customers.
  • Encompass local support duties; Data centre support, and support of the companies national branch systems and associated network provisioning.
  • Work in a Hybrid-Cloud environment, leveraging key relationships with Partners and MSP's to provide high-levels of service availability.
  • Provide 24/7 support cover in accordance with department policy, requirements and conditions.
  • Be available and willing to work reactively as the situation or fault demands, but to work at all times in a proactive frame of mind and encourage long-term fix and solid technical resolutions.
  • Engage and maintain effective root cause analysis for appropriate incident and problem cases, making and documenting recommendations and solutions.
  • Have an ability to prioritise different types of incidents and service impacting faults in accordance with the associated impact on production services.
Skills and Experience
About You

Essential Skills and Experience

Experience and solid working understanding of several of the following Infrastructure technologies:
  • Firewall experience for both troubleshooting and changes preferably cisco ASA/Dell firewalls
  • Extensive experience of Routing Protocols incl. EIGRP & OSPF
  • ITIL Background, firm understanding of ITILv3 practices. Incident, Service, Change, Problem, Release.
  • In depth knowledge of Ethernet/L2 switching
  • Hands on recent experience of Cisco 3560, 3750, 4948’s 6509 & Nexus series (1K, 5K & 7K) switches
  • Solid understanding of load balancing technologies preferably Brocade VTM
  • Azure Network components
  • Express Route
  • Specialist knowledge of the following protocols: DHCP, DNS, FTP, HTTP/HTTPS, SMTP, SSL, TLS, Telnet.
  • Experience of authoring technical designs and implementing robust, highly available and scalable infrastructure.

  • Relevant Cisco Accreditations
  • ITIL Foundation
  • Educated to Degree level or equivalent.
  • 70-533 - Implementing Microsoft Azure Infrastructure Solutions
The Benefits

The satisfaction of working for a successful and ethical business who are here to help people is a big benefit of joining us, but it is not the only one. We will invest in your development, giving you the support and training to become better and better at your job. We take the work/life balance seriously, with plenty of flexible working options. Working in a bright and refreshingly relaxed environment, you will find your opinions are valued and listened to.

On top of all this, we will give you a package including:
  • 25 days annual leave increasing with service.
  • Up to 7% annual profit bonus.
  • Onsite Gym - Provident have partnered with Nuffield Health. Weekly classes are held throughout the day and pre 09:00 and post 17:00, you can attend anything from Spinning to Pilates to Boxercise.
Plus pension and a whole range of other benefits besides.

Equality, Diversity & Inclusion EDI

Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard NES. The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.