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Job ID10078BR
Job TitleField Investigation Officer- South West England
Position TypePermanent
Business BrandHome Credit
LocationField based
SalaryUp to £34,000 +Company Car & Fuel Card
About Us
Provident have been proudly serving customers since 1880, and while a lot has changed since then, one thing hasn't. We still put our customers first in everything we do. We pride ourselves on being a trusted lender, serving our customers in their own homes, offering suitable affordable loans with manageable repayments
About the Role
A fantastic opportunity has arisen in our Field Investigations team for an Investigation Officer based in South West England. In this role you will need to identify and investigate instances of potential financial crime, conduct and whistleblowing incidents while supporting the Investigation Manager in the delivery of their objectives.

Key responsibilities in this role
  • Respond to incidents across the UK as required and directed by your line manager,
  • Understand the functions objectives and priorities, and how own work fits into these,
  • Interrogate all available Intelligence and information sources in order to establish high risk individuals (Staff, Customers & 3rd parties),
  • Liaise directly with Field Management team in order to understand potential triggers/high risk behaviours which may indicate an increased financial crime risk,
  • Conduct detailed and robust investigations in order to identify any criminal and/or disciplinary offences or provide assurance that there are no criminal/disciplinary offences to be found
  • Pursue all lines of enquiry fairly and without bias, e.g. customer or 3rd party confirmation visits, interviewing witnesses.
  • Undertake dual visitation with colleagues as and when required in order to aid understanding and determine investigation outcomes,
  • Produce detailed, factual and succinct investigation reports for all investigations undertaken, specifically detailing actions taken, findings and any recommendations for both the individual concerned and wider business,
  • Liaise with appropriate stakeholders in order to pass on any information that may be relevant to their needs e.g. CCT for vulnerable customers
  • Ensure internal systems and key stakeholders are regularly updated with relevant and factual information relating to the progress of any investigations or active case files ensuring to fully document all decisions, actions, options and rationale,
  • Prepare and submit case files for both criminal and disciplinary cases in compliance with legislation and internal guidance documents,
  • Complete investigations in line with the P.E.A.C.E. model,
  • Undertake all interviews likely to lead to the discovery/confirmation of a criminal act in line with PACE guidelines,
  • Act with integrity, in line with the values and ethical standards of the business,
  • Undertake activities as directed by the Head of Quality & Fraud to support the wider business in achievement of its strategic objectives,
  • Provide feedback and advice to colleagues in order to raise awareness and mitigate risks
Skills and Experience
Essential Skills and Capabilities
  • Full valid driving license.
  • Willingness to travel with occasional overnight stays.
  • Ability to work effectively on own initiative and remotely.
  • Competent in the use of IT systems and equipment.
  • Experience of researching/analysing information with the ability to identify relevant points.
  • Experience of communicating with a wide range of people at all levels.
  • Experience of producing structured reports, statements, etc.
  • Plans and organises tasks effectively, taking a structured and methodical approach to achieving outcomes and manages multiple tasks effectively by forward thinking, prioritising and managing time well.
  • Willingness to travel across the UK with the occasional overnight stays.
  • Willingness to give help and support to colleagues.
  • Positive about change, adapting rapidly to different ways of working and putting effort into making them work.
  • Focuses on the outcomes to be achieved, working quickly and accurately and seeking guidance when appropriate.
  • Able to work co-operatively with others to get things done.
  • Willingness to attend meetings and training events when required.
  • GCSE or equivalent Grade C English Language or equivalent qualification or previous experience of writing reports and correspondence.
Reward and Benefits

What can we offer you? In return we offer a basic salary of up to £34,000, Company car, Fuel card, Discretionary Bonus + benefits which include 25 days holiday growing to 28 after 5 full years of service, NEST pension and life assurance. Save as You Earn (SAYE) and Buy as You Earn (BAYE) share schemes also available after 6 months of service.

Equality, Diversity & Inclusion (EDI)

Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard (NES). The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.