Job Details - Provident Careers Site

Job Details

Job ID
Job Title
Senior Collaboration Specialist
Position Type
Business Brand
Multiple Brands
IT Support
£45,000 plus On Call Allowance
About Us
About Us

Established in 1880, PFG is one of the UK's leading suppliers of personal credit products to the non-standard lending market. We are a FTSE 250 company that provide a portfolio of credit products designed to meet the particular needs of those who are not well serviced by mainstream lenders. The Provident Financial Group is made up of Provident Home Credit, Satsuma Loans, Vanquis Bank, Cheque Exchange and Moneybarn.
About the Role
About the Role

Primarily the purpose of this role is the deployment of the End User Computing & Collaboration projects we have as a business, as well as being the Subject Matter Expert for the IT End User Computing and Collaboration Teams. As part of the role it will require the successful individual to be on call, which is paid in addition to the base salary offered for the role.

Key Responsibilities
  • Supports the creation and design implementation plans using industry best practices and the latest technologies.
  • Provide technical mentoring for the end user computing and collaboration teams to implement those solutions alongside the existing critical services running the Provident core business.
  • Manage a range of internal/external stakeholder relationships to ensure that the area of responsibility has the resources necessary to meet their expectations. You will be required to work closely with our IT operation teams to provide 3rd line service continuity, improvement and transition tasks and to deliver assistance in the introduction of new solutions and platforms as a production service.
  • Be the SME who takes ownership and accountability for technical, support, implementation and design tasks from initial request through to conclusion and provide an excellent customer service at all times. Address issues that have been escalated up from IT Operational colleagues.
  • Compliance with all relevant policies and guidelines
  • Develop and enhance positive stakeholder relationships
  • Quality of advice provided to others, e.g. Level of business focus
  • Conduct all duties in accordance with defined company policy and procedure
  • Demonstrated external networking/participation in professional networks
  • Demonstration of awareness of relevant industry/technical developments
  • You will work with the EUC & Collaboration Manager on performance and capability optimised to meet current and anticipated business requirements
  • Performance improvements driven by the appropriate coaching and support of individuals and colleagues
  • Demonstrated drive for/commitment to Continuous Improvement
  • Provide (where required) Early Life on call support for projects still within warranty
Skills and Experience
About You

Essential Skills and Experience
  • Demonstrate ability and understanding of a wide range of unified communication and end user computing technologies and market development within that space.
  • Technically lead collaboration and end user computing projects to transition new services into production support.
  • Several years hands-on deep technical experience designing and implementing unified communications and end user computing platforms:
  • In depth knowledge of virtualisation platforms such as VMWare vSphere 6
  • A good understanding of Load Balancing and Firewalls.
  • Experience of root cause analysis and problem management on a range of WinTel infrastructures.
  • Demonstrate grounding in understanding their business customers and above all else delivering quality and consistency in project work.
  • Excellent communication skills (verbal & written) sufficient to engage effectively at all levels within the organisation.
  • Advanced problem solving skills, i.e. an ability to adapt existing approaches and create innovative solutions to highly complex problems, apply strong conceptual knowledge to develop solutions with little/no guidance or existing body of experience, etc.
  • Good project management skills and an ability to lead or oversee and/or have a major involvement in large pieces of work.
  • Strong people and resource management experience.
  • Strong discipline for creation of technical AND process documentation, frameworks and working to defined build standards and templates.
  • ITIL Background, firm understanding of ITIL practices, incident, service, change, problem and release management.

Experience of designing and implementing solutions on or using some of the following technology platforms
  • Genesys
  • Avaya or equivalent VOIP technologies
  • Verint
  • Microsoft
  • Polycom
  • Airwatch

The Benefits

The satisfaction of working for a successful and ethical business who are here to help people is a big benefit of joining us, but it is not the only one. We will invest in your development, giving you the support and training to become better and better at your job. We take the work/life balance seriously, with plenty of flexible working options. Working in a bright and refreshingly relaxed environment, you will find your opinions are valued and listened to.

On top of all this, we will give you a package including:
  • 25 days annual leave increasing with service.
  • Up to 7% annual profit bonus.
  • Onsite Gym - Provident have partnered with Nuffield Health. Weekly classes are held throughout the day and pre 09:00 and post 17:00, you can attend anything from Spinning to Pilates to Boxercise.

Plus pension and a whole range of other benefits besides.

Equality, Diversity & Inclusion EDI

Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard NES. The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.