Job Details - Provident Careers Site

Job Details

Job ID
Job Title
Customer Support Manager
Position Type
Fixed Term / Interim
About Us
Who we are:

Established in 1880, Provident Financial Group (PFG) is one of the UK's leading suppliers of personal credit products to the non-standard lending market. We pride ourselves on being a trusted lender, serving our customer in their own homes, offering suitable affordable loans with manageable repayments.

Provident delivers non-standard lending through our group businesses - Provident Home Credit, Vanquis Bank, Satsuma Loans and Moneybarn.

Why choose a career with Provident?

We like to let our employees know that we appreciate their hard work by offering competitive salaries and a range of reward schemes as well as regular performance management reviews and appraisals so that you can monitor your career progress. On top of that, here are some additional benefits:
  • Opportunity of salary increase to £25k after 1 years service
  • 25 days annual holiday rising to 28 days with length of service
  • Pension scheme with Company contributions
  • Monthly bonus scheme
  • Life assurance
  • Appropriate Mileage Expenses
  • Healthcare cash plan option
  • Colleague '˜Perks at Work' recognition scheme
  • Full training & support
About the Role
This is a full time (37.5 hours) fixed term contract for a minimum of 6 months with a potential opportunity of a permanent position.

As a Customer Support Manager you will be the front face of our operation visiting people in their own homes collecting loan repayments and providing further credit when our customers make an application.

We are looking for someone with excellent interpersonal and communications skills, who is reliable and dependable with good levels of personal organisation. This role will include face to face interaction with our customers every day and traveling to people's homes on pre-booked visits, therefore it is essential you have a full UK driving licence and access to your own car to be able to apply for this role.

To assist you, you will be provided with the latest technology to undertake the role to the best of your ability and set you up for success. We also offer a full training program of 5 days, which may require you to stay away from home.
Skills and Experience
What you will have:
  • The natural ability to treat each customer as an individual and deliver a tailored response.
  • The confidence to think on your feet and the flexibility to adapt to a wide range of responsibilities.
  • Numerical and cash handling skills, and the attention to detail needed to succeed in a regulated environment.
  • The ability to understand and empathise with customers who may be experiencing financial difficulties
  • Time management and organisation skills.
  • Technical ability on an IOS Mobile Device.
  • Face to Face customer service experience is desirable, but not essential.
  • Good understanding of financial lending services is desirable, but not essential.
Equality, Diversity & Inclusion (EDI)

Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard NES. The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.