Job Details - Provident Careers Site

Job Details

Job ID
Job Title
UX Designer
Position Type
Business Brand
HO Satsuma Commercial
Competitive +Bonus +Benefits
About Us
About Us

Established in 1880, PFG is one of the UK's leading suppliers of personal credit products to the non-standard lending market. We are a FTSE 250 company that provide a portfolio of credit products designed to meet the particular needs of those who are not well serviced by mainstream lenders. The Provident Financial Group is made up of Provident Home Credit, Satsuma Loans, Vanquis Bank, Cheque Exchange and Moneybarn.
About the Role
About the Role

In this role you will deliver User experience across our Consumer Credit Division, working on all websites and mobile apps. In addition to designing wireframes, building prototypes, guiding user research, and writing code for amends to the application interface, you will spend time understanding key digital/non-digital customer interactions to build a three-dimensional view of customers experience in order to bring about a positive impact on customer conversion and experience.

Key Responsibilities
  • Communicate and engage colleagues, educating them in a User Focussed design approach, encouraging and influencing them to change their ways of working and processes.
  • A key driver of advocacy for customer focussed digital services and customer centric digitisation across business and development teams.
  • Set clear objectives to drive individual performance to achieve delivery of departmental targets and goals that are aligned to strategic objectives.
  • Focus and implementation of actions based on tasks identified through activity such as conducting user interviews, customer care colleague interviews and user behaviour analysis.
  • Focus on tasks supporting a customer-centric approach to UX that continually improve our core digital user journeys and how our customers flow through them.
  • Support on usability issues and EA 2010 compliance over aspects of typography, layout, colour, graphics, visual effects, imagery, texture, mood.
  • Direct experience writing HTML and CSS code to implement changes to visual design and an understanding of server-side languages at a junior level.
  • Customer Centricity and UX processes to support and drive the achievement of CCD Balanced Scorecard Performance Measures and identify areas of improvement to drive performance.
  • Ensure all activity is focussed on maximising customer experience while also delivering commercial benefits.
  • Provides operational and specialist insight to drive continuous improvement.
  • Ensure that the FCA focus on Customer Outcomes is an innate part of our transformational change agenda, roadmap and backlog prioritisation.
Skills and Experience
About You

We would like you to have skills and experience in some of the following:
  • Experience of researching and analysing user behaviour and interpreting back to actionable tasks designed to improve sales conversion.
  • Ability to rapidly understand and balance the intersection and impact of SEO and UX in customer experience
  • Clear understanding of customer centred design principles
  • Evidence of understanding on customer audience segmentation and the impact in UX development
  • Experience of test and learn principles with examples
  • Exposure to agile design and development methodologies
  • Demonstrable experience of using Microsoft Axure (or other prototyping tools) to develop interactive prototypes
  • Direct experience writing HTML and CSS code
  • Understanding of server-side languages at a junior level
  • Excellent communication skills and the ability to communicate with people at all levels in an organisation
  • Ability to influence and challenge constructively
  • Strong attention to detail
  • Ability to grasp new concepts quickly and efficiently

  • Understand the requirements of an FCA regulated business
  • Experience of working with Umbraco and Wordpress CMS
  • Demonstrable evidence of using website analytics (Adobe, Google) and implementing changes based on findings
  • Strong commercial awareness

The Benefits

The satisfaction of working for a successful and ethical business who are here to help people is a big benefit of joining us, but it is not the only one. We will invest in your development, giving you the support and training to become better and better at your job. We take the work/life balance seriously, with plenty of flexible working options. Working in a bright and refreshingly relaxed environment, you will find your opinions are valued and listened to.

On top of all this, we will give you a package including:
  • 25 days annual leave increasing with service.
  • Up to 7% annual profit bonus.
  • Pension
  • Onsite Gym - Provident have partnered with High Five gyms. Alongside our Gym, there are weekly classes held throughout the day and pre 09:00 and post 17:00 where you can attend anything from Spinning to Pilates to Boxercise.
Equality, Diversity & Inclusion EDI

Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard NES. The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.