Job Details - Provident Careers Site

Job Details

Job ID
Job Title
IT Service Desk Analyst
Position Type
Business Brand
Multiple Brands
IT Support
£17,900 +Bonus +Benefits +Onsite Gym
About Us
About Us

Established in 1880, PFG is one of the UK's leading suppliers of personal credit products to the non-standard lending market. We are a FTSE 250 company that provides a portfolio of products designed to meet the particular needs of those who want credit products, however are unable to obtain them through mainstream products and services. The group is made up of Provident Home Credit, Satsuma Loans, Vanquis Bank and Moneybarn.
About the Role
About the Role

An exciting opportunity has arisen for an IT Service Desk Analyst to join the existing team (Please note this role is a full-time position with a 37.5 hour working week Monday to Friday between the hours of 8am-8pm. Please note on occasions you may be asked to work outside of your normal shift patterns or working hours to meet business needs)

You will be responsible for providing first line support for all incidents and requests logged by users both in Head Office and in the field. Acting as a point of contact for all users of IT, this may involve fixing a technical fault, fulfilling a service request or answering a query.

Other tasks will include ownership of calls logged & relationships with key business areas, identification of problems from repeat incidents and internal escalation, contributing to the development and maintenance of scripts with the Service Management tool, and playing an active role in mentoring, coaching and developing other Service Desk analysts.
Skills and Experience

About You

The successful candidate will ideally have experience of working as a 1st Line Support / Service Desk Analyst and/or at least one relevant IT qualification. It would be ideal if you had experience in Windows XP/Windows 10, Office 2007/2010/2013, basic networking, and Office 365.

Candidates with a background in customer services who have a good understanding of IT and are looking to increase their knowledge in this area will also be considered.
You will need to demonstrate strong written and verbal communication skills, customer service skills, be organised and proactive. You will have the ability to solve problems, work in a team and communicate effectively. A keen interest in IT Technology would also be beneficial. In return we offer a fantastic competitive salary and career development opportunities.

The Benefits

The satisfaction of working for a successful and ethical business who are here to help people is a big benefit of joining us, but it is not the only one. We will invest in your development, giving you the support and training to become better and better at your job. We take the work/life balance seriously, with plenty of flexible working options. Working in a bright and refreshingly relaxed environment, you will find your opinions are valued and listened to.

On top of all this, we will give you a package including:

  • 25 days annual leave increasing with service.
  • Up to 7% annual profit bonus.
  • Onsite Gym - Provident have joined with High Five Gyms. Weekly classes are held throughout the day and pre 09:00 and post 17:00, you can attend anything from Spinning to Pilates to Boxercise. There is also an onsite Physio who members can schedule appointments with.

Plus pension and a whole range of other benefits besides.

Equality, Diversity & Inclusion EDI

Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard NES. The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.