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Job Details

Job ID
Job Title
Senior UX Designer
Position Type
Business Brand
Multiple Brands
HO Satsuma Commercial
Competitive + Bonus + Benefits
About Us
Established in 1880, PFG is one of the UK's leading suppliers of personal credit products to the non-standard lending market. We are a FTSE 250 company that provide a portfolio of credit products designed to meet the particular needs of those who are not well serviced by mainstream lenders.

The Provident Financial Group is made up of Provident Home Credit, Satsuma Loans, Vanquis Bank, Cheque Exchange and Moneybarn.
About the Role
An experienced UX Designer (with line management responsibilities) will manage user experience (UX) across our Consumer Credit Division including Satsuma and Provident. In addition to designing wireframes, building prototypes, guiding user research, and experimenting with code for amends to the application interface, you'll spend time understanding key digital/non-digital customer interactions with the company to build a three-dimensional view of customers experience, then filtering and relaying those findings to designers and functional developers through the agile workflow in order to bring about a positive impact on customer conversion and experience.

The role will be home-based for 2020 with flexible working between home and our Bradford office from 2021.

Key Responsibilities:
  • You'll have a direct report and will build UX capability through supporting and coaching
  • Focus on tasks supporting a customer-centric approach to IA, UI and UX to continually improve our digital user journeys
  • Support on usability issues and EA 2010 compliance over aspects of typography, layout, colour, graphics, visual effects, imagery, texture, mood.
  • Use and development of interactive prototypes for cross device activation using resources such as Axure for functionality and development of test and learn approach delivered through Adobe Target deployment activity
  • Research; ie, eye tracking, heat maps, conducting user interviews, customer care colleague interviews and user behaviour analysis to defined actionable tasks for improvement
  • Support on tasks related to organising site content
  • Ensuring clear, consistent on brand language is used throughout journeys
  • Support on the manage A/B and MVT Testing initiatives along with Analytics
Skills and Experience
About You:

We would like you to have skills and experience in some of the following:
  • Minimum 3 years UX experience
  • Evidence of understanding on customer audience segmentation and the impact in UX development
  • Clear understanding of customer centred design principles
  • Ability to influence and challenge constructively at different levels across the organisation
  • Ability to lead, coach and mentor
  • Experience of researching and analysing user behaviour and interpreting back to actionable tasks designed to improve the funnel
  • Ability to quickly understand and balance the intersection and impact of SEO and UX in customer experience & ROI
  • Experience of test and learn principles with examples
  • Experience and expertise in agile design and development methodologies
  • Experience of using Axure RP to develop interactive prototypes
  • Experience of writing HTML, CSS, to implement changes to visual design at a junior level.
  • Excellent use of Microsoft office programs
Desirable, but not essential:
  • Understand the requirements of an FCA regulated business
  • Experience of working with Umbraco and CMS
  • Evidence of using website analytics (Adobe, decibel or equivalent, Google) and implementing changes based on findings
Why choose a career with us?

Here at Provident, we like to let our employees know that we appreciate their hard work by offering competitive salaries and a range of reward schemes as well as regular performance management reviews and appraisals so that you can monitor your career progress. On top of that, here are some additional benefits:
  • Car allowance
  • 25 days annual holiday in addition to bank holidays
  • Discretionary annual bonus up to 10%
  • Pension scheme with Company contributions up to 10.6%
  • Private medical insurance
  • Permanent health insurance of 50% after 2 years’ service
  • Colleague Perks at Work recognition schemes
  • Discounted onsite gym membership available
  • Subsidised onsite restaurant
Equality, Diversity & Inclusion EDI
Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard NES. The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.