Job Details

Job ID
Job Title
Senior Database Administrator
Position Type
Business Brand
Multiple Brands
GW Technology Delivery
About Us

About us
Established in 1880, PFG is one of the UK's leading suppliers of personal credit products to the non-standard lending market. We are a FTSE 250 company that provide a portfolio of credit products designed to meet the particular needs of those who are not well serviced by mainstream lenders.

About the Role

We are looking for a Senior Database Administrator to administer and assure the availability of mission critical databases for the user base by owning and managing Incidents, Problems and Changes assigned to the team to identify and resolve application software and database faults. As part of this process and that of continual service improvement, develop and implement solutions and minor enhancements. Additionally this role involves Release management and transition of new service into live in a controlled manner.

Key responsibilities & accountabilities

  • Adherence to Incident Management process: Own and resolve Incidents assigned to team and own queue, adhering to the Database Applications Services processes.
  • There will be the opportunity to cover 24/7 shift patterns as per the company policy and procedures.
  • Adherence to Problem Management process: Own and manage the resolution of Problems assigned to team and own queue, adhering to the Database Applications Services processes.
  • Adherence to Change Management process: Embrace changes and engage with the change process to implement change.
  • Own and oversee implementation of Changes assigned to team and own queue, adhering to the Database Applications Services processes.
  • Adherence to Release Management process: Work with other teams within IT to release and implement new release into the live environment.
  • Take responsibility for Operational Acceptance Testing of releases assigned to team and own queue, adhering to the Database Applications Services processes.
  • Develop, document and maintain support processes, procedures and solutions.
  • Share knowledge and best practice: Assist and support other areas of the business to meet business demands.
  • Implement and embrace new processes as defined by Governance.
  • Develop and transition 1st line activity including first time fixes into Service Desk and 1st line teams.
  • Continually improve and build a customer service ethos :
  • Identifying suitable training or coaching opportunities for self to help fulfill Personal Development Plan.
  • Develop appropriate ITIL and technical skills to develop capability within the team to perform problem management and continual service improvement.
  • Escalate any conflicts to line management and personally address/mitigate.
  • Own and evidence effective Time Management of tasks.
Skills and Experience


  • Strong stakeholder management, influencing and strategic delivery skills.
  • In depth knowledge of managing data environments.
  • Operational database knowledge (SQL Server full stack).
  • Strong T-SQL scripting skills
  • Expert understanding of Relational Database Management Systems
  • Developing and Administration of Microsoft SQL Server Databases
  • SSRS and SSIS development and deployment skills
  • Detailed knowledge of Powershell
  • Knowledge of networking, storage, software installation and management, and Microsoft Windows
  • Server operating systems
  • Advanced experience of incident, problem, change and release processes.
  • Advanced experience of working in an IT service support environment
  • Experience of Service Management tools that incorporate Incident, Problem, Change Management Processes.



  • MCSA 70-461 Querying Microsoft SQL Server 2012
  • MCSA 70-462 Administering Microsoft SQL Server 2012 Databases
  • IT Infrastructure Library (ITIL) to at least foundation level

The Benefits
The satisfaction of working for a successful and ethical business who are here to help people is a big benefit of joining us, but it is not the only one. We will invest in your development, giving you the support and training to become better and better at your job. We take the work/life balance seriously, with plenty of flexible working options. Working in a bright and refreshingly relaxed environment, you will find your opinions are valued and listened to.

We offer an attractive, competitive salary and benefits package for everyone including:

Competitive base salary and rewards
Discretionary bonus scheme
25 days holiday entitlement (could increase with Length of service)
Pension Scheme
Extensive opportunities for personal and career development
Flexible and dynamic working policies

Inclusion & Diversity Statement
We know that by having a better, more inclusive culture and a diverse group of colleagues, we can support our customers and each other in the best way possible. We also believe this goes a long way to helping us live our purpose and defines why we are here in the first place: to help put people on a path to a better everyday life.

We are an equal opportunities employer and we want people to join us no matter how they identify, their sexual orientation, marital or civil partner status, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

We want to attract and retain the best people. So, we make sure that, if people need it, they are given all the extra support and reasonable adjustments to take part in any part of our application or interview process. We have also got lots of colleagues who choose to work flexibly, so please feel free to talk to us about how you prefer to work at any time.

We think that if you can Be Yourself in the workplace, you will do your best work and enjoy being part of the team and as a business we get to benefit from that and to celebrate all the wonderful things that diversity brings.