Job Details

Job ID
11350BR
Job Title
UX Manager
Position Type
Fixed Term / Interim
Business Brand
Multiple Brands
Department
GW Marketing
Location
Bradford
Salary
£45,000
About Us
About us
Established in 1880, PFG is one of the UK's leading suppliers of personal credit products to the non-standard lending market. We are a FTSE 250 company that provide a portfolio of credit products designed to meet the particular needs of those who are not well serviced by mainstream lenders.
About the Role

Location: Bradford - hybrid working, office based 1-2 days per week

This is a fixed term contract for 12 months


The User Experience Design Manager will manage user experience (UX) for our brand. In addition to designing wireframes, building prototypes, guiding user research, and writing code for amends to the application interface, it is anticipated the individual will spend their time understanding key digital/non-digital customer interactions with the company to build a three-dimensional view of customers experience, then filtering and relaying those findings to designers and functional developers through the agile workflow in order to bring about a positive impact on customer conversion and experience.

Leading our people

  • Responsible for ensuring colleagues have a clear understanding of the business objectives and how their role contributes to them

  • Lead, engage and motivate the team to deliver business objectives

  • Build UX capability by supporting and coaching through effective performance management practices

  • Effectively communicate with Head of Function to provide feedback on potential succession plans and team performance

  • Manage day to day activity and delegate workload so that it is distributed appropriately

  • Ensure the right people are in the right roles and that skills are being utilised effectively

  • Provide regular and timely feedback to team members through performance reviews

  • Reward and celebrate team achievements and great performance

  • Effectively manage the team in all other aspects of their role including attendance and behaviours and have regular wellbeing discussions

  • Create an inclusive culture which promotes diversity and Blueprint behaviours

Key Responsibilities

  • Responsible for the delivery of team objectives

  • Ensure work is delivered in line with SLAs and agreed targets

  • Responsible for managing costs within budget parameters

  • Ensure our customers are at the heart of everything we do and our actions enhance our customer relationship

  • Focus and implementation of actions based on tasks identified through activity such as conducting user interviews, customer care colleague interviews and user behaviour analysis

  • Focus on tasks supporting a customer-centric approach to IA, UI and UX that continually improve our core digital user journeys and how our customers flow through them

  • Support on usability issues and EA 2010 compliance over aspects of typography, layout, colour, graphics, visual effects, imagery, texture, mood

  • Direct experience on writing HTML, CSS, JavaScript code to implement changes to visual design and an understanding of server-side languages at a junior level

  • Focus on tasks related to how best to organise site content, how internal site search works, language throughout the site and definition on what labels to use on menus

  • Development of interactive prototypes for cross device activation using resources such as Microsoft Axure for functionality and development of test and learn approach delivered through Adobe Target deployment activity

  • Support and advice on tasks such as copywriting, how to structure content to be deployed on multiple devices, microcopy on headings & buttons and customer preferences associated with visual design and page layout '“ using techniques such as eye tracking to confirm areas of the site that are under performing and create plans to address

  • Focused on commercial ROI with understanding of choices a user makes through the journey and where and why they choose to leave the sales process

  • Lead and manage A/B and MVT Testing initiatives along with Analytics

  • Manage, own and prioritise backlog of activities

  • Ensure business policy and processes reflect current practices and are adhered to

  • Provides operational and specialist insight to drive continuous improvement

  • Identify risks and provide proposals for potential solutions, balancing risk with business needs

Skills and Experience

Skills & Experience

  • Previous experience in a similar environment

  • Strong communication skills and the ability to communicate with people at all levels in an organisation

  • Ability to influence and challenge constructively, particularly at Head of Function level

  • Ability to lead, coach and mentor a team

  • Able to delegate responsibility

  • Able to work under own initiative, with minimal supervision

  • Rigorous attention to detail

  • Experience of researching and analysing user behaviour and interpreting back to actionable tasks designed to improve sales conversion

  • Ability to rapidly understand and balance the intersection and impact of SEO and UX in customer experience & ROI

  • Clear understanding of customer centred design principles

  • Evidence of understanding on customer audience segmentation and the impact in UX development

  • Experience of test and learn principles with examples

  • Experience and expertise in agile design and development methodologies

  • Demonstrable experience of using Microsoft Axure to develop interactive prototypes

  • Direct experience on writing HTML, CSS, JavaScript code

  • Understanding of server-side languages at a junior level


Desirable

  • Understand the requirements of an FCA regulated business

Education

  • Desirable - educated to degree level


The Benefits
The satisfaction of working for a successful and ethical business who are here to help people is a big benefit of joining us, but it is not the only one. We will invest in your development, giving you the support and training to become better and better at your job. We take the work/life balance seriously, with plenty of flexible working options. Working in a bright and refreshingly relaxed environment, you will find your opinions are valued and listened to.

We offer an attractive, competitive salary and benefits package for everyone including:

Competitive base salary and rewards
Discretionary bonus scheme
25 days holiday entitlement (could increase with Length of service)
Pension Scheme
Extensive opportunities for personal and career development
Flexible and dynamic working policies

Inclusion & Diversity Statement
We know that by having a better, more inclusive culture and a diverse group of colleagues, we can support our customers and each other in the best way possible. We also believe this goes a long way to helping us live our purpose and defines why we are here in the first place: to help put people on a path to a better everyday life.

We are an equal opportunities employer and we want people to join us no matter how they identify, their sexual orientation, marital or civil partner status, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

We want to attract and retain the best people. So, we make sure that, if people need it, they are given all the extra support and reasonable adjustments to take part in any part of our application or interview process. We have also got lots of colleagues who choose to work flexibly, so please feel free to talk to us about how you prefer to work at any time.

We think that if you can Be Yourself in the workplace, you will do your best work and enjoy being part of the team and as a business we get to benefit from that and to celebrate all the wonderful things that diversity brings.

Updated
19-10-2021