Job Details

Job ID
Job Title
Compliance Monitoring Officer
Position Type
Business Brand
PFG Corporate Services
GW Compliance
Negotiable depending on experience + benefits
About Us
We're PFG '“ A leading specialist bank and a FTSE 250 company who are one of the UK's leading suppliers of personal credit products to the non-standard lending market. We provide a portfolio of credit products designed to meet the particular needs of those who are not well serviced by mainstream lenders. Our core brands are Vanquis Bank and Moneybarn.
About the Role
About the Role:

We are looking to recruit Compliance Monitoring Officers to complete risk based compliance monitoring review work that assesses customer outcomes, adherence to regulatory standards and first line control operation. The right person for the job must be able to produce comprehensive findings, effectively manage stakeholders and deliver factually accurate compliance monitoring reports.

Key Responsibilities of the Compliance Monitoring Officer:
  • Lead and execute independent risk-based compliance monitoring activity by:
  • Using the relevant systems, policies and call recording facilities to make desk top assessments of the fairness of outcomes received by PFG customers and the standard of regulatory compliance;
  • Assessing adherence to documented policy, controls and processes and articulating of the materiality and impacts of any risks identified.
  • Assess findings based on materiality, likelihood of customer detriment and adherence to compliance requirements.
  • Plan and organise workload to maintain a high standard of accuracy of allocated work.
  • Assist the development of new and ongoing oversight requirements by supporting the research and development of the compliance monitoring plan.
  • Maintaining an awareness of the compliance horizon and the impacts this can have on PFG customers and its business.
Skills and Experience
What will it take to being a successful Compliance Monitoring Officer:
  • Previous Compliance Monitoring, Internal Audit or Quality Assurance experience within a FCA regulated business.
  • Strong attention to detail, particularly for interpreting and applying regulation and guidance.
  • Able to overcome objections and influence positive outcomes with resilience in the face of challenge from senior stakeholders.
  • Ability to identify process improvements and recommendations that realistically and effectively address the risk posed by issues identified.
  • Ability to use initiative when concluding on testing results.
  • Excellent communication skills both written and verbal, including ability to provide meaningful feedback.
  • Ability to work independently and pro-actively take ownership for own workload to meet deadlines.
  • Ability to demonstrate a positive attitude and the ability to motivate others.
  • Good organisational skills.
  • Ability to work with peers and senior colleagues from the Group Risk and Compliance Functions to contribute and develop the risk aware culture of the business.
Good understanding of:
  • Conduct risk and the impact this has on customer outcomes:
  • Regulatory risk and the compliance landscape of a dual regulated bank in the UK
  • Relevant FCA Handbooks (i.e. SYSC, CONC, BCOBs, DISP) and
  • Relevant PRA regulation.
Why join Provident Financial Group?

The satisfaction of working for a successful and ethical business who are here to help people is a big benefit of joining us, but it is not the only one. We will invest in your development, giving you the support and training to become better and better at your job. We take the work/life balance seriously, with plenty of flexible working options. Working in a bright and refreshingly relaxed environment, you will find your opinions are valued and listened to.

On top of all this, we will give you a package including:
  • Competitive base salary and rewards
  • Discretionary annual bonus
  • 25 days annual leave Inc. bank holidays (increasing with length of service)
  • Pension Scheme with company contributions
  • Private Medical Insurance
  • Extensive opportunities for personal and career development
  • Life Insurance
  • Flexible and dynamic working policies
  • Colleague Perks at Work discount platform
  • Hybrid working considered
So why not apply to join PFG today?

Inclusion & Diversity statement
We know that by having a better, more inclusive culture and a diverse group of colleagues, we can support our customers and each other in the best way possible. We also believe this goes a long way to helping us live our purpose and defines why we are here in the first place: to help put people on a path to a better everyday life.
We are an equal opportunities employer and we want people to join us no matter how they identify, their sexual orientation, marital or civil partner status, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

We want to attract and retain the best people. So, we make sure that, if people need it, they are given all the extra support and reasonable adjustments to take part in any part of our application or interview process. We have also got lots of colleagues who choose to work flexibly, so please feel free to talk to us about how you prefer to work at any time.

We think that if you can be yourself in the workplace, you will do your best work and enjoy being part of the team. And as a business we get to benefit from that and to celebrate all the wonderful things that diversity brings.