Job Details

Job ID
Job Title
Receptionist/Facilities Assistant
Position Type
Business Brand
PFG Corporate Services
HO Facilities
About Us
About us: Established in 1880, PFG is one of the UK's leading suppliers of personal credit products to the non-standard lending market. We are a FTSE 250 company that provide a portfolio of credit products designed to meet the particular needs of those who are not well serviced by mainstream lenders.
About the Role
About the Role: We have an exciting opportunity for a Receptionist/Facilities Assistant to support the Facilities team where required, includes working on Reception, operating the Switchboard, responding to help desk queries, working in a busy Mail Room and performing general administration duties.

This is an full time office based role working in our Bradford City Centre office.

  • Working on a busy reception desk, assisting external visitors and internal colleagues
  • Operating the Switchboard
  • Dealing with Facilities help desk queries, this involves managing a busy email inbox with a frequent and regular volume of queries
  • Updating access control databases, ensuring accurate inputting of data and generating reports
  • General Facilities administration duties including processing invoices on CODA
  • Updating spreadsheets (car park and hot desk booking) and maintaining activity logs for building service and maintenance tasks
  • Working in a busy mail room and assisting the distribution team when required
  • Checking meeting rooms and break out rooms are set up correctly and have adequate stocks
  • Requesting risk assessments and RAMS from 3rd party contractors
  • Assisting the Facilities Managers where required to ensure the smooth running of the department and meeting the requirements of the building occupants
  • Assist the security team by monitoring CCTV, processing forgotten access cards and dealing with emergencies e.g. intruders, first aid, fire/emergency evacuations
  • Key relationships with all internal colleagues and stakeholders
  • External relationships with suppliers, contractors, visitors, service providers and delegates
  • Helping manage our risks by ensuring business policy and processes are being adhered to
  • Recording and logging details of special collections/deliveries, escalating any anomalies for further investigation
  • Maintain, update and record details of all stored documents in the document archive
  • Ensure all stored items are accounted for, including a robust system for secure distribution
  • Monitor starters and leavers, ensuring integrity of access control and security processes are maintained
Skills and Experience
What we are looking for:

  • High level of computer literacy – proficient in Word and Excel
  • Confident in all aspects of Microsoft Outlook
  • Excellent customer service and communication skills
  • Clean, smart and presentable
  • Punctual and flexible – may need to change shift patterns to ensure continuity of service
  • Accuracy and keen attention to detail
  • Good administrator with experience using various software packages such as CODA, Systopia cashless system, Net2 access control, Avigilon CCTV
  • Adaptable and willing to take on additional duties
  • Ability to problem solve, make decisions and use own initiative
  • Will be required to work unsupervised
  • Driving licence would be an advantage
  • Ability to write clear and concise procedures
  • Required to follow all policies and procedures
  • Required to be vigilant and spot any potential security incidents

  • Experience of working in a busy Facilities department
  • Reception, switchboard and helpdesk experience
  • GCSE’s in English and Maths
  • NVQ in administration or customer service would be an advantage
  • Distribution or Mail Room experience
  • General administration experience
  • Experience of H&S and Risk Assessments would be an advantage

The Benefits
The satisfaction of working for a successful and ethical business who are here to help people is a big benefit of joining us, but it is not the only one. We will invest in your development, giving you the support and training to become better and better at your job. We take the work/life balance seriously, with plenty of flexible working options. Working in a bright and refreshingly relaxed environment, you will find your opinions are valued and listened to.

On top of all this, we will give you a package including:
  • Competitive base salary and rewards
  • Discretionary bonus scheme
  • 25 days annual leave entitlement (increasing with length of service)
  • Pension Scheme
  • Extensive opportunities for personal and career development
  • Flexible and dynamic working policies

Inclusion & Diversity Statement
We know that by having a better, more inclusive culture and a diverse group of colleagues, we can support our customers and each other in the best way possible. We also believe this goes a long way to helping us live our purpose and defines why we are here in the first place: to help put people on a path to a better everyday life.

We are an equal opportunities employer and we want people to join us no matter how they identify, their sexual orientation, marital or civil partner status, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

We want to attract and retain the best people. So, we make sure that, if people need it, they are given all the extra support and reasonable adjustments to take part in any part of our application or interview process. We have also got lots of colleagues who choose to work flexibly, so please feel free to talk to us about how you prefer to work at any time.

We think that if you can Be Yourself in the workplace, you will do your best work and enjoy being part of the team and as a business we get to benefit from that and to celebrate all the wonderful things that diversity brings.