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Job ID9511BR
Job TitleCustomer Service Advisor
Position TypePermanent
DepartmentContact Centre
Work LocationBradford
About the Role

So, what are the four things most important to us in our Customer Service Advisors here at Provident?

  • CUSTOMER FOCUS '“ This is the number one priority, you'll be speaking with our customers every day so you need to listen to their situations and find the right solution.
  • CONFIDENCE '“ You'll be dealing with customers in many different situations, you'll need the confidence to take control and guide the customer through to the right decision.
  • INITIATIVE '“ You need to be able to respond to customers quickly and, although there are processes for you to follow, you also need to be able to think on your feet and come up with the right outcome.
  • PERSONALITY '“ We don't want you to be a robot, you're dealing with people so having that personal touch will make all the difference.
Skills and Experience

What you will get in return:

With a great range of facilities including breakout areas with pool table and TVs, you will also be rewarded for your hard work with these added benefits:

  • Up to £18k starting salary
  • 25 days holiday plus bank holidays
  • Bonus scheme
  • Pension scheme
  • Health cash plan
  • Supportive and enjoyable working culture
  • Discounted Nuffield Health gym membership

Equality, Diversity & Inclusion EDI

Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard NES. The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.