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Job ID9830BR
Job TitleReceptionist
Position TypePermanent
Business BrandMultiple Brands
Salary£17,140 +Bonus +Benefits +Onsite Gym
About Us
About Us

Established in 1880, PFG is one of the UK's leading suppliers of personal credit products to the non-standard lending market. We are a FTSE 250 company that provide a portfolio of credit products designed to meet the particular needs of those who are not well serviced by mainstream lenders. The Provident Financial Group is made up of Provident Home Credit, Satsuma Loans, Vanquis Bank, Cheque Exchange and Moneybarn.
About the Role
About the Role

In this varied and interesting role you will be responsible for general reception duties including operating the switchboard, responding to internal building queries, general administration duties as well as following security procedures such as fire evacuation and monitoring security access.

Key Responsibilities

Reception and Switchboard
  • Greet visitors and staff in a professional manner
  • Manage access requirements (visitors, staff, etc.)
  • Answer switchboard calls within the pre-defined service level and transfer calls to the relevant person/department
  • Log and respond to calls and emails, ensuring they are dealt with quickly and forwarded to the appropriate person
  • Administration of Facilities Services contractor's activities
  • Maintenance of Health and Safety and other related records e.g. waste management, licences, public liability insurance, risk assessments, RAMS etc.
  • Car park management
  • Invoice management
  • Monitor access control daily and upload forgotten passes onto the system
  • Complete fire evacuation training every three months
  • Monitor leavers & starters and prepare for new passes for colleagues
Skills and Experience
About You

Essential Skills and Experience
  • Excellent customer service and communication skills.
  • Good administrator with experience using various software packages.
  • High level of computer literacy – proficient in Word and Excel.
  • Previous reception and switchboard experience.
  • Punctual and flexible – may need to change shift patterns to ensure continuity of service.
  • Good attention to detail in all areas of role.
  • Experienced in CODA/Prop Man
  • High standard of mathematical ability
  • Experienced typist
  • Proficient in PowerPoint

  • Excel, Word and Outlook
  • English and Maths to GCSE level or equivalent.
  • Customer service NVQ

The Benefits

The satisfaction of working for a successful and ethical business who are here to help people is a big benefit of joining us, but it is not the only one. We will invest in your development, giving you the support and training to become better and better at your job. We take the work/life balance seriously, with plenty of flexible working options. Working in a bright and refreshingly relaxed environment, you will find your opinions are valued and listened to.

On top of all this, we will give you a package including:
  • 25 days annual leave increasing with service.
  • Up to 7% annual profit bonus.
  • Onsite Gym - Provident have joined with Nuffield Health. Weekly classes are held throughout the day and pre 09:00 and post 17:00, you can attend anything from Spinning to Pilates to Boxercise.
Plus pension and a whole range of other benefits besides.

Equality, Diversity & Inclusion EDI

Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard NES. The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.