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Job ID9930BR
Job TitlePCC Payments Officer
Position TypeFixed Term / Interim
Business BrandHome Credit
DepartmentCentral Collections
Salaryup to £18,500
About Us
Provident have been proudly serving customers since 1880, and while a lot has changed since then, one thing hasn't '¦.. We still put our customers first in everything we do. We pride ourselves on being a trusted lender, serving our customers in their own homes, offering suitable affordable loans with manageable repayments.
About the Role
At Provident a fantastic opportunity has arisen as a payments officer based in our Bradford HO on a 6 months fixed term basis - You will be responsible for operating as part of the Payments Team by allocating payments and reconciling accounts, uploading payment and account data and performing general administration tasks to support the other areas of FCA regulated Provident Central Collections Department under the guidance of the Payments Manager.

Key responsibilities in this role;
  • Allocation of Payments to customer's accounts in line with FCA guidelines and DEMSA regulations
  • Control and reconcile payment files from 3rd parties in line with agreed SLAs
  • Payment of invoices and remittances in line with Company policy and SLAs
  • Process cheque refunds on Overpaid accounts and in relation to Early Settlement Rebates
  • Process financial adjustments as requested by other business areas on accounts
  • Daily, weekly and monthly reconciliation of Collections and Banking
  • Extract data/load files into the PCC system in accordance with defined processes
  • Assisting in the maintenance and distribution of departmental MI
  • Manage Internal Letter Printing and Tracking of External Letters
  • Processing general queries
  • General administrative tasks to support additional areas of Provident Central Collections
  • Ability to recognise and identify subject access and agreement requests to escalate to appropriate teams
  • Executes policy and procedure under the guidance of the Payments Manager
  • Prioritise and deliver assigned personal workload, escalating activities and issues appropriately
Skills and Experience
As a minimum the following experience/qualifications-
  • Positive and proactive attitude
  • Ability to communicate both written and verbally to a good standard
  • Ability and desire to develop own skills & abilities
  • Results focused & ability to meet changing deadlines
  • Ability to follow guidelines and processes
  • Attention to detail
  • Receptive to feedback
  • Personal ethics are aligned to the company
  • Flexible approach and willingness towards undertaking all tasks to support PCC in meeting service levels and objectives

Reward and benefits
What can we offer you? In return we offer a basic salary of up to £18,500, 25 days holiday.
Equality, Diversity & Inclusion (EDI)
Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard (NES). The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.