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Provident people – in their own words

We’ve talked a lot about Provident people on this website: who they are, what they do and how together they make life better for our customers and each other. So now, it’s time to let them speak for themselves, and tell you their true stories about what life’s really like at Provident.

“I began life with Provident as a Development Manager – now I’m a Regional Manager with responsibility for nine locations and forty Development Managers. Essentially, I’m here to make sure that as a region we grow the business, so I provide support and guidance to all my Development Managers to make sure everything goes according to plan.

“It’s a great time to be part of Provident – the business is really changing, and it’s all good. The new technology we’ve introduced has really made life better, with more and more self-employed Agents getting into using our new app on their smart phones, and tablets have been enthusiastically received by our Development Managers. But it’s also still very much a business about people, and always will be ­– that’s our difference. Our Agents are there for our customers, and I’m there for the Area and Development Managers, who are there for our Agents. The support is incredible, and it feels good to work here.

“I’m hugely proud to be a Regional Manager. I’m one of only 28 in the business, so to get here is a massive achievement. But then Provident is a place that values hard work, so it’s nice to be recognised.”

“Analytics is crucial to Satsuma Loans – so much so that we’ve had to develop a more sophisticated model to help us decide who to lend to. That’s because although it’s an online application process, we still need to lend responsibly to people, in the same way that Provident has always worked. So, whereas with Home Credit the Agent takes information from the customers and feeds it into analytics, with Satsuma Loans the customer feeds directly into the analytics. There’s no Agent to ask the questions that might help our analytics to decide whether the loan can be made, so Satsuma analytics need to be that much cleverer – and they’re incredibly clever, which makes my job very exciting.

“And because we’re a new business, the possibilities are endless. We’re learning new ways of doing things all the time – for example, I’m using analytics for much more than just credit checks, such as seeing how our marketing works.

“As a manager, I’ve got plenty of new challenges to get my teeth into. I’m building my team from the ground up, which is really satisfying, and I’m looking forward to seeing how the team grows in size and effectiveness as Satsuma Loans grows. We’re an energetic, talented and enthusiastic team and we can only get even better. It’s a very exciting time.”

“I joined glo for the challenge, something I was lacking in my previous role as a credit control supervisor: I saw it as a superb opportunity to join an exciting business right at the start.

“From my first day, I felt really involved in the business – the culture here is open and friendly, and there’s a real team spirit. We know we’re here at the beginning of a business with huge potential, and there’s a great deal of passion for what we do. We’re well aware that we could be changing people’s lives for the better, and that gives real meaning to our work – we’re driven by doing the right thing for the customer, and that drives our profits.

“I was very surprised that, for a large organisation, the senior managers here are very visible, part of the team – they show they care about you, and that you’re not just a number. That’s important. In the same way, I care about my team – I’m building it from scratch, so there’s every opportunity to develop the kind of team I want, and the team the business needs to succeed.

“The opportunities are potentially endless. I’d like to think that in a few year’s time I’ll be leading the flagship team in a successful brand. Personally, I’d like to progress to a senior position and grow with the brand – I know that’s the kind of development the business will support and encourage, so it’s very much within my reach if I show my commitment.”

“I started at Provident in 2012, and it was exactly the right time to join the business. The People team is central to so many aspects of the business vision and strategy, and because we’re going through such a dramatic period of change and growth the challenges for us are huge and exciting.

“In my first role I had ownership for e-learning across the whole business. And Provident has a very clear ‘get, grow and engage’ strategy when it comes to people, so my work has had clear value, especially because it drives the people who drive all three of our brands, two of which are new of course – so there’s everything to play for.

“It’s amazing to be part of a business that has a clear tradition behind it, but which is also firmly focused on massive growth and change. I feel supported by the leadership, and encouraged to use my skills and initiative to challenge conventional thinking and offer new ways of doing things. We all know we’re going to succeed, and it’s a great feeling to share in.”